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Order Information

Q. How do I contact Classic Products Corp?
Q. How long will it take to receive my items?
Q. I need my order sooner. Are rush orders available?
Q. Can I change my order once it has been placed?
Q. Can I cancel my order once it has been placed?
Q. Can I return my customized order?
Q. What shipping options do you offer?
Q. What are my payment options?
Q. Do I need to pay taxes on my order?
Q. Do you accept international orders?

Product Information

Q. How do I know what size will be the best fit?
Q. How accurate are the color representations online?
Q. I'm looking for a specific item that I don't see on your website. Can you get it for me?

Art

Q. What are your recommended imprint sizes for apparel?
Q. What types of images do you recommend?
Q. Can I use an image that is not mine?
Q. Can I use an image I found online?
Q. The image I want isn't in vector or hi-res format. What can I do?
Q. Can you print names and/ or numbers on apparel, such as for athletic teams?
Q. I've ordered from Classic Products before and would like to reorder. Do you still have the artwork previously used?


Order Information

Q. How do I contact Classic Products?

A. You may call us at 1-800-444-0123 Monday through Friday, 9:00 to 5:00 EST, or find additional contact information by clicking here.


Q. How long will it take to receive my items?

A. Blank products will ship within 10 business days from the time the order is received. Decorated items ship within 10 business days from the time the artwork is approved. When ordering please be sure to let us know if you have a 'need by' date, such as an event or program start. We will contact you with any concerns.


Q. I need my order sooner. Are rush orders available?

A. In certain circumstances we may accomodate rush orders. Any order requested in less than 10 business days is considered a rush order and is subject to a $40.00 rush charge. Your request must be approved. Please call us at 1-800-444-0123 to discuss your deadline.


Q. Can I change my order once it has been placed?

A. It may be possible to make changes to your order depending on the order status. You will be charged a restocking fee on any cancelled items and you may be charged a rush charge on any additional items. Orders in production may not be changed. Please contact us at 1-800-444-0123 to discuss the status of your order.


Q. Can I cancel my order once it has been placed?

A. Orders that are in production cannot be cancelled and you will be charged for the complete order. You may cancel your order prior to production, however you will be charged a restocking fee on all products and you are responsible for any additional fees such as rush charges or art charges. To discuss order cancellations you will need to call us at 1-800-444-0123. We do not accept cancellations via e-mail.


Q. Can I return my customized order?

A. We are unable to accept returns or exchanges on decorated items.


Q. What shipping options do you offer?

A. We ship via UPS. Each order includes a $2.50 handling fee.


Q. What are the payment options?

A. Currently we accept payment via credit card and PayPal.


Q. Do I need to pay taxes on my order?

A. Orders will include a 7% Indiana sales tax.


Q. Do you accept international orders?

A. We do not accept online international orders at this time, however you may place an international order by contacting us at 1-800-444-0123.

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Product Information

Q. How do I know what size will be the best fit?

A. You will find a size chart for each of our apparel items on the product page included in the product description. If you have additional questions just let us know.


Q. How accurate are the color representations online?

A. Computer monitors represent color differently depending on their capabilities and settings. While we do our best to accurately represent our products if you have specific concerns about a product, print, or thread color it is recommended that you discuss your color choice with one of our sales representatives to ensure your satisfaction.


Q. I'm looking for a specific item that I don't see on your website. Can you get it for me?

A. If you have something in mind but don't see it on our site please contact us. Chances are we can get what you're looking for.

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Art

Q. What are your recommended imprint sizes for apparel?

A. Our standard sizes for adult-sized imprints are as follows:

  • Small front: 3 1/2" wide, usually printed on the right or left chest
  • Medium front: 8" wide, centered across the chest
  • Large front: Within 12" wide x 15" high, centered across the chest
  • Large back: Within 12" wide x 15" high centered across the shoulder blades
  • Mixed youth and adult sizes: Maximum 9" wide x 12" high
  • Sleeve imprint: Within 3 3/4" wide for short sleeve centered horizontally, within 12" high printed vertically on longsleeve

 


Q. What types of images do you recommend?

A. Vector art is preferred. These files should be saved in their native format with all fonts converted. Other files such as tif, jpeg, or gif files may be acceptable but must be hi-resolution (300+ dpi) and scaled to desired print size. Files not meeting quality standards may be rejected or require recreation. If you are unsure if your images meet our standards we're happy to evaluate them and let you know.

Preferred formats:

  • Macromedia Freehand version 10 or earlier. Convert all fonts before sending!
  • Adobe Illustrator version CS4 or earlier. Convert all fonts before sending!
  • Editable vector EPS files. Convert all fonts before sending!
  • Editable vector PDF files. Convert all fonts before sending!
  • High resolution (300+ dpi) images such as Photoshop, JPG, TIF, PNG, or PDF scaled to desired print size or larger with layers preserved when possible.

 


Q. Can I use an image that isn't mine?

A. Classic Products respects copyright. We will not print any design that is protected or that you do not have permission to use. You will be required to accept all responsibility for the artwork submitted and you may be required to provide documentation that you have permission to use such artwork.


Q. Can I use an image I found online?

A. Online images are often copyrighted and should not be used without the express permission of the copyright holder. Aside from legal use issues, images found online are often too poor in quality to be used for printing. We discourage the use of such images, however, depending on image quality we may be able to print or embroider the image provided it is legal to do so. The exception is artwork purchased from online stock art sites. If you find artwork on such a site we are happy to evaluate the artwork before you purchase it to ensure it will work well for your project. You are then responsible for purchasing the artwork and any necessary licensing.


Q. The image I want isn't in vector or hi-res format. What can I do?

A. Depending on the logo we may be able to recreate the artwork to ensure quality printing. This service is offered at a rate of $40.00 per hour with a minimum half-hour.


Q. Can you print names and/ or numbers on apparel for athletic teams?

A. Yes, we are able to heat-seal or screenprint names and/ or numbers on your shirts and jerseys. Please contact us at 1-800-444-0123.


Q. I've ordered from Classic Products before and would like to reorder. Do you still have the artwork previously used?

A. We will keep your logo on file for a minimum of one year. While we typically keep artwork on permanent record we do not guarantee art retention longer than one year from your last order.

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